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The Village Manali, Old Manali, Dist Kullu (HP)

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Guest Interactions

  1. Home
  2. Services
  3. Guest Iterations

Ensure every inquiry of guests  is a revenue opportunity by delivering prompt, personalized communication across calls, WhatsApp, email, and web chat, backed by data-driven follow-ups. Let Revenue Yantra’s proffesional Team take care of all gidital guest interactions so you focus on Guest Experience.

Key Deliverables

  • Centralized CRM Integration: Unified dashboard for all channels (calls, chats, emails, social media).

  • Standardized Response Protocols: Brand-aligned templates, SLA-based response times, and dynamic upsell scripts.

  • Sales Enablement: Real-time availability checks, custom offer generation, and secure booking link dispatch.

  • Post-Stay Engagement: Automated feedback requests, loyalty program enrollment, and targeted rebooking campaigns.

Implementation Roadmap

To enhance guest interactions using Revenue Yantra’s AI-driven revenue management tools, hotels can follow this concise roadmap. It outlines a phased approach to implement personalized, data-driven guest engagement that boosts satisfaction and revenue in 2025.

STEP

01

Channel Consolidation

Map and integrate all guest touchpoints into a CRM (e.g., Salesforce, HubSpot).

STEP

02

Protocol Development

Define SOPs, response SLAs (<5 minutes), and escalation matrices.

STEP

03

Team Training & Deployment

Onboard revenue desk staff or deploy ours with continuous performance coaching.

STEP

04

Automation Setup

Configure chatbots for FAQs, drip campaigns for abandoned leads, and review invitation workflows.

STEP

05

KPI Monitoring

Track lead response time, conversion rate, average booking value, and customer satisfaction scores.

You have different questions?

Our team will answer all your questions. we ensure a quick response.